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Two people exchanging a key at an open front door, with a disassembled lock cylinder and small parts arranged on a cloth nearby. — Lost Keys — Same-Visit Rekey, Norfolk County

Emergency Lockouts · Norfolk County

Lost Keys — Same-Visit Rekey in Norfolk County

Your purse was taken from the back of a chair at a restaurant. The cards can be cancelled by phone tonight, but the house keys were in the side pocket beside a driver's licence that shows exactly where those keys fit.

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In plain words

The first useful move after losing a key is to think about where it worked rather than where it went. A house key commonly opens more than the front door: the back door, a side entrance, the door from the garage into the house, a shed, a gate padlock, sometimes a storage room or a mailbox. A same-visit rekey starts by listing those openings, then treats the ones that are yours to change and points you to the right person for the ones that belong to a landlord, a condominium or the postal service. Every cylinder on the list leaves the visit taking a new key.

Sound familiar?

The renovation wrapped up in the spring. The crew was good, the kitchen looks right, and the key you handed the foreman on day one was never handed back. Nobody kept track of who on the crew carried it.

How the visit goes

Lost Keys — Same-Visit Rekey · Norfolk County

How the visit goes

Hands lining up a steel deadbolt with the round bore in a white door above a knob, an open tool bag below. — Norfolk County
  1. 1

    Rekey or replace, cylinder by cylinder

    Rekeying suits hardware in sound condition, and most cylinders on a house qualify. The locksmith flags the exceptions while the list is being made: a plug worn oval by decades of use, a cylinder packed with salt and grit from a side door that faces the driveway, a knob lock so light it offers little resistance, or a keyway that no longer has blanks available. For those, a replacement cylinder or a complete new deadbolt keyed to match the rest is proposed as its own item, so you decide door by door. The aim is that every cylinder leaving the visit on a new key is one that will keep turning well for years.

  2. 2

    Resetting a homeowner-rekeyable cylinder without its key

    Some newer residential locks carry a small slot beside the keyway that lets a homeowner change the key with a learn tool, but only while a working key is in hand. When that key is the one that was lost, the locksmith uses the manufacturer's reset tool instead: the cylinder is pulled from the lock, seated in the reset fixture, and its internal sidebar and wafers are returned to a blank state. A new key of the right blank is then inserted, the learn tool sets the cylinder to it, and the lock goes back on the door taking the new key and rejecting the old one.

  3. 3

    The old key is now a piece of brass

    Whatever became of the lost key, it stopped mattering the moment the last cylinder went back on the door. It still slides into the keyway, because the keyway did not change, but the pins inside no longer line up with its cuts, so it turns nothing. Whoever finds it in a snowbank in April, or already has it in a drawer, holds a shape that fits your lock and does nothing to it. That is the whole purpose of the visit, and it is worth pausing on: the worry that started the day has a definite ending, and you can watch it demonstrated with the old key in your own hand.

In the van

  • Key gauge and decoder
  • Cylinder retaining-clip and cap tools
  • Replacement cylinders
  • Dry graphite or PTFE lubricant
  • Rekeying pin kit

What affects the quote

  1. 1

    Master-keyed building cylinders

    A condominium or apartment suite cylinder on a building master system is pinned so the master still works, which takes coordination with management and a little more time than a stand-alone house door.

  2. 2

    Entry as well as rekeying

    If the lost key was your only key and you are locked out too, the door is opened first and that opening is quoted as its own step ahead of the rekey.

  3. 3

    Number of keys cut

    New keys are cut on site and counted individually. Two for a couple or six for a household with teenagers and a sitter: name the number and the quote reflects it.

Same fees day, night or weekend.

Have it ready

Before you call · 0 / 3

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Lost Keys — Same-Visit Rekey: questions

Advice · (226) 641-0178

Should I rekey after a renovation or when a cleaner stops coming?

It is good practice whenever a key has been out of your hands for a while and you are not certain it came back. Contractors, cleaners, sitters and short-term guests all have honest reasons to hold a key, and most return it, but a rekey at the end of the arrangement is what turns 'probably' into certainty. Some households make it a habit at the close of every project.

What is a restricted keyway, and is it worth having?

A restricted keyway uses a controlled key profile whose blanks are supplied only through an authorised channel; the credential required, a letter, a registered account, a dealer agreement or a key card, depends on the system. Rekeying such a cylinder is routine work with the right pin kit. For a household that has just lost a key and wants the next one to be truly countable, it is a sensible upgrade for the main doors, and it can be fitted during the same visit.

How many new keys should I ask for?

Count the people who genuinely need one and add one for a known spare location: each adult, a teenager, a caregiver or regular sitter, the neighbour who checks the house, the landlord if you rent. Keys are cut on site, so the number is easy to settle during the visit. Fewer keys with names attached is the point; another can always be cut later from the code.

Haldimand-Norfolk, Ontario

Norfolk County information

Town
Norfolk County, Haldimand-Norfolk, Ontario
In business
22 years
Hours
Open 24/7 · nights, weekends and holidays, same fees
Visits
On-site assessment preferred. Request a visit or call.

What the census means at the door

62%

Older homes. About 62% of homes in Norfolk County were built in 1980 or earlier, according to the 2021 Census.

Where most homes were built decades ago, doors often still carry their original mortise locks and brass knobs. That hardware can usually be cleaned, re-sprung and kept in service, with a modern deadbolt added above it for strength without losing the look.

83%

Mostly houses. Single-detached houses make up about 83% of homes in Norfolk County (2021 Census).

In areas of single houses, the door nobody watches is the side or back entry. It often has the weakest lock on the property. Fitting a proper deadbolt and a reinforced strike there is a modest job that closes the obvious gap.

Source: Statistics Canada, 2021 Census of Population

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Request a visit

Your purse was taken from the back of a chair at a restaurant.

Call now · open 24/7(226) 641-0178
  • On-site assessment preferred
  • Same fees day, night or weekend
  • 22 years in business